what terminal is united airlines at logan airport
United Airlines operates a major presence at Boston Logan International Airport (BOS), but the layout can be confusing for travelers unfamiliar with the airport’s multi‑terminal design. This guide breaks down where you’ll find United’s check‑in counters, departing gates, and travel‑related services across the terminals, offers practical navigation tips, and compares United’s setup with other airlines for a smooth travel experience.
United Airlines at Logan: Terminal Breakdown
Terminal 4 – The Hub for United’s Domestic Flights
- Check‑in & Boarding: All United domestic flights depart from Terminal 4.
- Counter Locations: Counters 12 – 25 cover United services; the main United counter sits at gate 24‑25.
- Security & Baggage Claim: Plain‑angled gates allow quick security, and the baggage carousel is a short walk from the gate area.
- Lounge Access:
- United Club (paid or elite members) located on the arrival level, 3 miles from the gate.
- Priority Pass lounges are also available in Terminal 4 for a fee.
Tip: Arrive at least 2 hours before a domestic flight to allow ample time for check‑in, security, and boarding.
Terminal 1 – United’s Select International Flights
- Short‑haul International & Continental Carriers: Some United flights to nearby European destinations operate from Terminal 1.
- Other Airlines using Terminal 1 may share gates (e.g., Delta, Air Canada), so always verify your gate number on the terminal display.
- Check‑in Counters: United counters occupy sections 1‑4 on the first level.
- Business Lounge: The Mayfair Lounge (access for United Polaris and selected elite customers) is on the lower level, just beyond the security checkpoint.
Pro Tip: Use the airport’s MyBus shuttle from Terminal 4 to Terminal 1—free and runs every 10 minutes during peak hours.
Terminal 2 – Not Used by United
While Terminal 2 houses airlines like Lufthansa and British Airways, United doesn’t operate out of Terminal 2. Travelers often mistake Terminal 2 for a United airport—good to double-check on arrival boards.
Gate Navigation & Boarding Information
| Airline | Terminal | Typical Gate Range | Check‑in Counter | Notes |
|---|---|---|---|---|
| United (Domestic) | 4 | 6‑27 | 12‑25 | Most flights; always check board |
| United (International) | 1 | 1‑5 | 1‑4 | Separated by business & premium |
| Chevron (Dockside) | — | — | — | — |
How to Navigate to the United Terminal
By Ground Transportation
- Car Rental: Pick‑up lockers next to Terminal 4 are standard for United rentals.
- Taxi/Bike: Taxis wait in the designated area outside Terminal 4. Seattle bikes are at designated docks outside terminals; scooters need a ride‑share app.
By Airport Shuttle (MyBus)
- Schedule: Every 10‑15 minutes between terminals during peak hours.
- Cost: Complimentary for passengers; confirm purchase if traveling internationally in Terminal 1.
Using the Airport Information Desk
- Located on the Arrivals level of each terminal. The desk volunteers can confirm gate numbers, boarding times, and terminal directions quickly.
Comparisons with Other Airlines at Logan
| Airline | Terminal | Check‑in Counter | Lounge Availability | Boarding Time | Ideal Arrival Time |
|---|---|---|---|---|---|
| United (Domestic) | 4 | 12‑25 | United Club, Priority Pass | 1 hour | 2 hrs |
| United (Int’l) | 1 | 1‑4 | Mayfair Lounge (elite) | 1.5 hrs | 3 hrs |
| Delta | 4 | 26‑34 | Delta Sky Club | 1 hr | 2 hrs |
| American | 4 | 35‑42 | American Lounge | 1 hr | 2 hrs |
| Lufthansa | 1 | 5‑8 | Lufthansa Lounge | 1.5 hrs | 3 hrs |
Insight: Terminal 4 consistently hosts the highest number of flights across most carriers, making it the most busier but also the most equipped terminal with amenities and clear signage.
Practical Tips for a Smooth United Experience at Logan
- Check the Terminal Early – Many flight changes happen at the gate level; an early glance to gate info prevents confusion.
- Use the United App – Real‑time flight status and gate changes are synced to your phone.
- Arrive with Extra Time – Security lines can extend for shared terminals, especially in Terminal 4.
- Leverage the Bus Shuttle – If your United flight moves across terminals, hop on MyBus to avoid walking long distances.
- Lounge Access – Keep your elite status card handy; some lounge areas are only available to registered members.
Key Takeaways
- United Domestic Flights: Terminal 4.
- United International Flights: Terminal 1 (few routes).
- Terminal 2: No United flights—use for other carriers.
- Boarding & Check‑in: Verify by airline’s last-minute updates on the app or gate display.
- Predominant Terminal for Departures: Terminal 4, well‑equipped and often the most traveled.
Sources
- Logan International Airport Official Site – Terminal maps and airline lists.
- United Airlines – My United Mobile App for flight status and boarding alerts.
- Boston Transportation Department – Airport Shuttle (MyBus) Timetables.
- Airport Council International (ACI) – “Logan Airport Passenger Flow Reports” (2024).
Feel free to drop any questions or share your own Logan tips in the comments below!
